Privacy Policy

Fixus IT (ABN 91 480 369 303) (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information across all of our services, in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope of This Policy

This Privacy Policy applies to all personal information we collect through our websites, products, services, and direct interactions with you, including but not limited to:

• The Fixus IT website at fixusit.com.au (“Website”)
• All branded products and platforms operated by Fixus IT under separate product names, now or in the future
• Direct communications with Fixus IT via phone, email, or other channels
• IT services, software, hardware, and managed services provided by Fixus IT

By using our Website or any of our services, you consent to the terms of this Privacy Policy.

2. About Our Products

Fixus IT operates subscription-based software products and platforms under various brand names. These are products and services of Fixus IT and are not separately registered business entities. When you use one of these products, two distinct categories of personal information may be involved:

Your information (as a Fixus IT client): Information you provide when signing up for or managing a Fixus IT product — such as your name, business details, contact information, and billing details.

Your customers’ information (data you submit to the platform): Some Fixus IT products allow you to submit contact details of your own customers for the purpose of delivering a service (for example, sending communications on your behalf). In this context, Fixus IT acts as a data processor on your behalf. You, as the business operator, are responsible for ensuring:

• You have obtained appropriate consent from your customers to contact them for the relevant purpose
• Your use of customer contact data complies with the Australian Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), and the Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth)
• Your customers’ data is accurate and up to date at the time of submission

Fixus IT will not use your customers’ contact details for any purpose other than delivering the services you have requested.

3. Information We Collect

We may collect the following types of personal information:

Identifying Information

• Name, postal, shipping, and billing address
• Phone number and email address
• IP address and device identifiers

Financial Information

• Credit/debit card details (processed via secure third-party payment providers)
• Bank account details where applicable

Business and Commercial Information

• Business name, ABN, and contact details
• Products or services purchased, obtained, or considered
• Business profile data and platform credentials where provided for platform management

Platform Usage Data

• Service request history and response data
• Performance metrics generated through use of our platforms
• Customer contact details submitted by clients for delivery of platform services
• Feedback submitted through platform forms

Internet and Electronic Activity

• Information regarding your interactions with our website or services
• Cookies, analytics data, and browsing behaviour

We collect information through forms on our website, direct communications, cookies and analytics tools, and data submitted through our platforms.

4. Third-Party Platforms

Some Fixus IT products integrate with third-party platforms and services, which may include review platforms, business directories, SMS gateway providers, and email delivery services. When data is transmitted to these platforms as part of delivering our services, Fixus IT is not responsible for the privacy practices of those platforms. We encourage you to review their respective privacy policies.

5. How We Use Your Information

We use your personal information for purposes including, but not limited to:

• Providing, managing, and improving our services and products
• Processing orders, subscriptions, and payments
• Delivering platform services on your behalf
• Responding to inquiries and providing customer support
• Sending updates, marketing materials, and promotional content (where consent has been given)
• Improving platform functionality and analysing usage trends
• Ensuring security and preventing fraud
• Complying with our legal obligations

6. Sharing Your Information

Service Providers: We engage third-party providers for payment processing, hosting, message delivery, analytics, and marketing. These providers receive only the information necessary to perform their specific services.

Platform Integrations: As part of delivering certain products and services, customer contact details and other data may be transmitted to third-party platforms as directed by you.

Legal and Regulatory Requirements: We may disclose personal information if required by law, court orders, or government regulations.

Business Transfers: In the event of a merger, sale, or acquisition of Fixus IT, your information may be transferred as part of the business assets. We will notify affected parties where practicable.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our websites and platforms. Cookies may collect data such as pages visited, time spent on the site, and device and browser information. You can control cookie settings through your browser, though disabling cookies may limit some functionality.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular software updates and security monitoring
• Auditing of systems and access logs

Despite our efforts, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to take steps to protect your own information.

9. Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Information no longer needed is securely deleted or de-identified. Customer contact data submitted through our platforms for service delivery purposes is not retained beyond what is necessary to deliver that service.

10. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access personal information we hold about you
• Request corrections to inaccurate or out-of-date personal information
• Opt out of direct marketing communications at any time
• Withdraw consent where applicable
• Lodge a complaint about a privacy breach

11. Complaints

If you believe we have breached your privacy, please contact us in the first instance:

Email: support@fixusit.com.au

We aim to resolve all complaints within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

12. Third-Party Websites

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before sharing your information.

13. International Data Transfers

We may transfer your personal information to data centres or third-party providers in other countries as part of delivering our services. Where this occurs, we take reasonable steps to ensure such transfers comply with applicable Australian data protection laws.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The current version is always available at fixusit.com.au. We encourage you to review this policy periodically. Continued use of our services following any update constitutes acceptance of the revised policy.

Fixus IT | ABN 91 480 369 303 | fixusit.com.au | support@fixusit.com.au